Docs directory
Troubleshooting
Something wrong? Find the fix by symptom.
This page covers the most common issues and their fixes. If your case isn't covered, email [email protected] or browse the full FAQ.
On this page
Can't find the Camovia Tray icon
Windows collapses some tray icons by default: click the "^" chevron near the clock to reveal it. You can also set Camovia Tray to always show in Windows Settings → Personalization → Taskbar.
Stuck on "Connecting" or can't reach the terminal
- Make sure MT5/MT4 is installed, running, and signed in to your trading account
- MT5: just keep the terminal running - the app detects it automatically
- MT4: confirm the bridge EA is attached to a chart and its version is current (see "MT4 Bridge EA Setup")
- Restart Camovia Tray and try again
Symbol list is empty or missing symbols
After switching data sources, the app automatically removes symbols that don't exist on the current terminal and shows how many were kept. Also note that symbol codes differ between brokers (gold might be XAUUSD or XAUUSD.a) - re-check your symbols in Settings. On MT4, symbols must appear in Market Watch - the app adds them for you automatically.
Closing a position fails
Common causes: the market is closed, "AutoTrading" is off on MT4, or fast-moving prices got the quote rejected by your broker. The reason shows in red above the order list; fix the cause and retry. See "Positions & One-Click Close".
Can't find the MT5/MT4 window after hiding
That's the hide feature working as designed: the window disappears from both the taskbar and Alt+Tab. Choose "Show MT5/MT4" from the tray menu to restore it; see "Hide, Disguise & Lock".
"EA version too low" prompt
- 1 Open Settings → Data Source
- 2 Click "Update EA"
- 3 Restart MT4 as prompted - the EA restores to the new version automatically
Common questions
What if Camovia Tray can't connect to MT5/MT4?
Make sure the terminal is installed, running, and signed in. MT5 connects automatically with no EA; on MT4, confirm the bridge EA is attached and its version is current. Restart Camovia Tray and retry if it still fails.
Why did symbols disappear from the popup?
After a data-source switch, the app removes symbols that don't exist on the current terminal and tells you how many were kept. Symbol codes differ between brokers (XAUUSD vs XAUUSD.a) - re-check your watchlist in Settings.
How do I get the MT5/MT4 window back after hiding it?
Choose "Show MT5/MT4" from the system tray menu - the window returns to its previous position instantly. While hidden, the terminal keeps running in the background and quotes/positions keep updating.
Why does closing a position fail?
Common causes: the market is closed, "AutoTrading" is off on MT4, or the broker rejected the quote during fast price moves. The reason appears in red above the order list - fix it and retry.
Related
Not installed yet?
Download Camovia Tray free — 2-day trial, subscriptions from $2.49/month.